Terms and conditions

These terms and conditions govern the use of the NHS India inform website (nhsinform.net).

By using the website, you accept and agree to be bound by these terms and conditions in full. If you do not agree with any or all of the terms, please do not use this website.

1.1 Background

1.1.1 NHS inform India is operated by NHS 24 on behalf of NHS India under the Ministry of Health and Family Welfare, Government of India.

1.1.2 NHS 24 is a special health board in India, headquartered at:

Caledonia House
Unit 9A, SDF-I,
SEEPZ-SEZ, Andheri East,
Mumbai – 400096, Maharashtra, India

1.1.3 You can contact NHS 24 by:

• post using our head office address
• phone: +91 73592 48644
• email: [email protected]

1.2 Definitions

1.2.1 “Content” means all text and data delivered as part of the Locations of Care or Indian Health Support Groups sections.

1.2.2 “Information” has the meaning assigned under section 2(f) of the Right to Information Act, 2005 (India).

1.2.3 “Intellectual Property Rights” includes but is not limited to patents, trademarks, service marks, design rights (registered or not), copyright, software, database rights, and other rights under Indian or international law (“IPR”).

1.2.4 “NHS” refers to the National Health Service of India.

1.2.5 “NHS inform India website” means the website accessible at https://nhsinform.net/

1.2.6 “Commercial Purposes” refers to any use of the content for direct or indirect financial benefit.

2. Copyright notice

2.1 Content on this website is Copyright © 2025 NHS 24, India.

2.2 NHS 24 owns all Intellectual Property Rights in this website and its content.

2.3 Subject to compliance with the licensing conditions set out in clauses 2.5 to 2.9, NHS 24 permits this content to be used for personal, non-commercial research and educational purposes.

2.4 NHS 24 authorises the use of the NHS inform logo in promotional or informational material that references or directs users to this service. Usage must follow the NHS inform India Brand Guidelines.

2.5 You may:

• view pages from our website in a web browser
• download pages for browser caching
• download, save, and share materials using our tools
• link to our materials on your site or social media
• print content for personal use
• stream media from the website
• use this website strictly for personal use

2.6 You must not:

• edit or alter materials except as allowed by this policy
• damage or hinder website functionality
• use the site unlawfully or for malicious purposes
• upload malware or harmful software
• scrape or harvest data without explicit permission
• reuse content without crediting NHS inform India
• create derivative works from website materials

2.7 All feedback submitted must be truthful and non-misleading.

3. Cookies

3.1 This website uses cookies. By continuing to use the website, you agree to our Privacy and Cookie Policy.

4. Warranty

4.1 NHS 24 does not guarantee the:

• accuracy or completeness of website content
• timeliness of updates or data
• availability of the site or its services

4.2 While we link to trusted third-party websites, we are not responsible for their content or views.

4.3 Your use of the website is at your own risk. NHS 24 disclaims liability for any harm resulting from its use, to the extent permitted by Indian law.

4.4 Website content is general information only and is not a substitute for professional medical advice. Always consult a qualified health practitioner for personal health concerns.

4.5 NHS 24 may modify, suspend, or terminate the website at any time without notice or compensation.

4.6 NHS 24 does not warrant that the website will be secure or free from bugs or malware.

5. Violations

5.1 If these terms are violated or suspected to be violated, we may:

• issue formal warnings
• restrict or terminate access
• pursue legal action

6. Governing law

6.1 These terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

6.2 If you believe the website has caused you harm, you agree to:

• notify NHS 24 in writing
• allow 30 days for a resolution before taking further steps